小程序客服助手接收不到用户发来的图片消息

小程序 文章 2020-07-30 22:03 0 13 全屏看文
小程序客服助手接收不到用户发来的图片消息
框架类型 问题类型 操作系统 操作系统版本 手机型号 微信版本
小程序 Bug Android MIUI10.2/MIUI11.04 小米max/小米max3 7.0.17

2020-7-30 21:07左右用户发送图片信息给客服人员(AppID(小程序ID):wx323b81a08fdca8f4),客服人员小程序客服小助手有提示用户发来图片消息,但通过微信客服小助手小程序打开用户聊天窗口,一直显示加载中,接收不到用户图片消息。用户发来的是文字或者系统表情可以正常接收显示。 切换不同网络都无法加载完毕。 网页客服端接收图片消息显示正常。

Framework type problem type operating system operating system version mobile phone model wechat version applet bug Android miui10.2/miui11.04 millet max / millet max3 7.0.17 2020-7-30 At about 21:07, the user sent the picture information to the customer service staff (appid: wx323b81a08fdca8f4). The customer service assistant of the customer service applet prompted the user to send a picture message, but the user chat window was opened through the wechat customer service assistant applet, and the loading was always displayed, and the user image message could not be received. Users send text or system expression, which can receive and display normally. Switching between different networks cannot be completed. The picture message received by the customer service end of the webpage is displayed normally.

回答:

老牛:

用户微信号:h15301757690,客服人员微信号:liuhuijun1229,AppID(小程序ID):wx323b81a08fdca8f4

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