微信支付就不能解决一下嘛

微信支付文章 2022-01-10 00:00 351  0 全屏看文

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微信支付就不能解决一下嘛WeChat payment can't solve it

微信支付就不能解决一下嘛

商户号：1605407346

违规内容是，消费者投诉未及时处理，导致商户号因涉嫌交易异常，部分功能已限制。

消费者投诉能不能加一个提示呀，就什么提示都有，就消费者投诉没提示，每天都有事务，就很少看消费者投诉。我想打多人都是一样的

有消费者投诉了，没有提示，就没办法及时处理，没有及时处理，就违规。给违规申诉几次又不给通过。

全部给消费者退款了，也不给通过，我就想说冤死了。

公众号：腾讯客服，电话客服，就一个都联系不上。想反馈一下情况，也没办法反馈

Merchant No.: 1605407346 violation content is that consumer complaints are not handled in time, resulting in some functions of merchant No. being restricted due to suspected abnormal transactions. Can you add a prompt for consumer complaints? There are all kinds of prompts. There is no prompt for consumer complaints. There are affairs every day, so you rarely see consumer complaints. I think it's the same for many people. There are consumer complaints. Without prompt, there's no way to deal with them in time. If they don't deal with them in time, they break the rules. Appeal for violation several times and fail to pass. All refunds are given to consumers, but they are not passed. I just want to say that I am wronged. The official account: Tencent customer service, telephone customer service, one can not contact. I want to give feedback on the situation, but I can't give feedback

回答：

Memory:

可以加入自己公司的微信支付服务群接收投诉通知，也可以开发对接接口接收提醒，对于用户投诉已进行全额退款的，需要在申诉资料提交中附上处理凭证进行提交

屈珍重:

必提供真实、有效、有力的资料。注：部分商户号因提交了不符合的申诉材料，无法再次发起申诉，请以实际页面提示为准，只能自己去申诉才能解决哈

青寒:

商户平台有个加群二维码，扫码加进去，会有投诉处理提醒的。